Procedure to follow if good received does not meet features negotiated when buying the good.
What do I have to do when I receive the product I bought?
1) Check carefully that the number of package received is the same as the number written on the delivery note2) Check carefully the integrity of the packages.- If package is intact, sign the delivery note- If package is DAMAGED, sign the delivery note adding the writing "goods unchecked"3) Check the status of goods. Are they ok or damaged? If damaged see the following step.
What do I have to do if package and good received is damaged?
If package received is damaged follow these steps:- Take a picture of the package trying to highlight the problem- Open the package paying attention to the good inside. (Good inside could be intact)- If also the good is damaged or it has other problem, take a picture of the good trying to highlight the problem.- Send an email to email@example.com with your name, number of delivery note, description of the problem and photo taken. Wait for our email back.IMPORTANT: KEEP THE ORIGINAL PACKAGE!